EMC Document Sciences Essentials

Delivering Successful Strategic Healthcare Communications

Are you faced with increasing costs? Do you have difficulty communicating with your members? Are you delivering subpar member experiences?

To rise above today’s poor performance, health plan customer experience professionals must master the disciplines of strategic healthcare communications. In this webcast, you will learn to:

Pave the way for lifestyle support by getting the basics right
Adopt a member-centric approach to messaging
Employ communications measurement science

EMC Document Sciences, a global provider of customer communications management solutions, invites you to join a highly informative webcast on the importance of strategic healthcare communications featuring Forrester Analyst Elizabeth Boehm and EMC Document Sciences’ Global Head of Insurance Liza Smith.

Author of the recent Forrester report, Topic Overview: Member Experience For Health Plans, Ms. Boehm will address the increasing importance of the member experience and best practices for health plans to deliver exceptional consumer communications.

Running Time: 51 minutes

Requires Webex Player

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