EMC Document Sciences Webcast Series

Best Practices: Fire Up Your Business Processes With Customer Communications Management

Guest speaker Craig LeClair, Principal Analyst at Forrester Research, will present recent best practice research on how customer communications management is being used in conjunction with ECM and BPM technologies to support specific front and back-office business processes.

Learn how customer communications management enables organizations to:
  • Speed response time to customer requests
  • Better manage content associated with outbound and inbound customer interactions
  • Create more conversational interactions and deliver improved, relevant content to customers


Running Time: 35 minutes

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