News & Events
Document Sciences Releases New Software Solution To Improve Customer Service Responsiveness
12/22/2000, 7:00AM ET
Personalized Correspondence Solution Enhances Customer Communications and Corporate Branding Across the Enterprise
CARLSBAD, CA (December 22, 2000) - Document Sciences Corporation (NASDAQ: DOCX), a global leader in Content Automation and eCRM solutions, announced today the general availability of DLS eCor™, an enterprise-wide correspondence solution that improves customer service responsiveness by generating ad hoc correspondence through a standard web browser.
"DLS eCor, as part of our family of DLS applications, provides an integrated solution that assists organizations in reaching their customers with the right messaging, accurate information and consistent presentation via Web or print," explained Lisa Sutrick, Document Sciences' DLS Product Manager. "It offers unlimited flexibility in producing, managing and distributing quality, personalized correspondence to an organization's customer base."
Designed to accommodate any industry, DLS eCor allows a customer service organization or any type of employee team that generates ad hoc customer letters, to create highly customized business correspondence for every transaction. Built upon Document Sciences' DLS architecture, DLS eCor takes advantage of a shared content repository facilitating a single source of compliant content for correspondence, proposals, and contracts.
DLS eCor features include:
- Seamless integration of ad hoc and automated correspondence
- Scalable to support any size organization with a Windows NT and IBM OS/390 server environment
- Easy-to-use interface designed for easy learning, and faster turnaround time on customer communications
- Thin web-based client for reduced hardware and software support costs
- Centralized control of content and presentation via pre-defined templates and integrated approval functionality
- Multiple distribution channels via e-mail, fax, or print
- Interfaces for integration to existing eCRM applications
For more information on DLS eCor, please contact Document Sciences at 800.420.2620 or visit our website for information.
About Document Sciences
Document Sciences Corporation delivers real-time, interactive content processing services that content-driven organizations depend on to realize productivity benefits, cut costs, and increase competitiveness. Approximately 650 customers worldwide use Document Sciences products in insurance, banking and financial services, managed-care, telecommunications, utilities and commercial print service bureaus. Customers include more than 60 Fortune 500 companies. Based in Carlsbad, California, with regional locations across the U.S. and a European subsidiary in Paris, Document Sciences also markets its products in Australia, Canada, New Zealand, Brazil, Mexico and China. For more information about Document Sciences Corporation, visit www.docscience.com.
This press release contains certain forward-looking statements. Words such as "plan," "will," "anticipate," "intend," "increasing," "pursue," "provide," "begin," "should," "would," "focus," "believe," "expect," "continue," and "plan," or the negative thereof or variations thereon and similar expressions are intended to identify forward-looking statements. These forward-looking statements inherently involve certain risks and uncertainties, although they are based on our current plans or assessments that are believed to be reasonable as of the date of this press release. Factors that may cause actual results, goals, targets or objectives to differ materially from those contemplated, projected, forecast, estimated, anticipated, planned or budgeted in such forward-looking statements include, among others, the following possibilities: (i) changes in our stock price; (ii) changes in our operating results; (iii) the market for document automation software; (iv) continued expansion of our professional services; (v) market acceptance of our existing products and introduction of new products and enhancements to existing products; (vi) maintaining our relationships with Xerox; and/or (vii) changes in general economic and business conditions. Actual events or results may differ materially from those discussed, contemplated, forecasted, estimated, anticipated, planned or implied in the forward-looking statements as a result of the various factors described above and those further set forth under the heading "Risk Factors" in our Form 10-K for its fiscal year ended December 31, 2001.